This temporary page is maintained to keep you abreast of important BDI news, advisories and more.
SOLARWINDS ORION PLATFORM VULNERABILITIES DO NOT AFFECT BDI NETWORKS.
INGLEWOOD, CA (December 18, 2020)
(The following communication was shared with BDI customers to clarify inquiries regarding recent SolarWinds news.)
Dear Customer,
BDI is aware of the recent compromise of SolarWinds’ Orion network management tool. We are sympathetic to the issues caused for SolarWinds and its customers and we hope they are able to minimize any negative outcomes.
Please be advised that BDI does not utilize SolarWinds products, and we do not expect a material impact on the performance of our systems and services. Nevertheless, we continue monitoring the situation while taking precautionary measures to mitigate any application compromise of similar products. Moreover, we are reaching out to our related software providers to determine if they are materially impacted and to evaluate their responses.
At BDI, we strive to ensure the highest standards of security and to maintain the confidence of our customers. This includes regular security audits and reviews of the entire development process. For more information on BDI’s Privacy Policy or our commitment to data privacy, security and compliance, please visit www.businessdatainc.com. For additional information on mitigating the SolarWinds Orion code compromise, please reference Emergency Directive 21-01 issued by the Cybersecurity and Infrastructure Security Agency (CISA).
Thank you for your ongoing support and please contact us with any questions.
Sincerely,
Paul A. Holtzman
President/CEO
BDI MOBILE E-STATEMENTS HIGHLIGHTED IN CU INSIGHT NEWS RELEASE
PATENT-PENDING TECHNOLOGY CONTINUES TO SET INDUSTRY STANDARD FOR MOBILE DEVICE PRESENTATION.
INGLEWOOD, CA (June 4, 2020) — Using true HTML 5 solutions, Business Data Inc. (BDI) reminded today, from the Q2 CONNECT 20 virtual user conference, that the credit union industry’s first fully responsive e-statement platform is continuing to lead the way. As always, the service is also readily available to credit unions of all sizes.
“I know a lot of companies see document processing as a commodity – just another box on a checklist,” said Holtzman. “We’re committed to being the standout support provider in this space. We have the staff, infrastructure, technology and most importantly, we have the dedication.”
UPDATE: BDI HOURS OF OPERATION (COVID-19)
INGLEWOOD, CA (March 24, 2020)
Dear Customer,
In an effort to slow the spread of COVID-19, Mayor Garcetti issued an emergency order calling on City of Los Angeles residents to remain at home and calling for a 30-day closure of many local businesses and other establishments servicing our community. Included in the order, are exceptions for businesses deemed critical to the welfare of the City and for work in support of essential activities. Please note that financial institutions, including banks and credit unions, are among the organizations deemed critical and permitted to remain open for business. Many plan to do so.
Similarly, Business Data, Inc.’s main business purpose is to provide critical support services for the banks and credit unions we serve. As you know, we are expected to provide continued support for the creation and distribution of critical financial information to millions of account holders nationwide.
As such, please be advised that we will remain open for business and will continue providing all support services going forward until further notice. With this in mind, every effort will be made by all of us to keep safe through social distancing, frequent hand washing, work area sanitization, and coming to work healthy. BDI will continue protecting our work environment and providing all materials necessary to keep our employees safe and healthy while working at our corporate facility. Moreover, we will continue providing up-to-date information as we work our normal hourly schedule. Please note, BDIs’ standard hours of operation are 5:00am to 7:00pm PT, Monday through Friday, with facilities staffed throughout the day during peak production times.
Your support is greatly appreciated. We thank you for your trust and are committed to working through these challenging circumstances together. We remain available 24/7 to answer any questions and hope you stay safe and well.
Sincerely,
Paul A. Holtzman
President/CEO
AN IMPORTANT NOTE TO OUR CUSTOMERS REGARDING CORONAVIRUS (COVID-19)
INGLEWOOD, CA (March 17, 2020)
Dear Customer,
First and foremost, our hearts and thoughts go out to all who have been affected by the COVID-19 outbreak.
The Business Data, Inc. team is focused on the health and well-being of our employees, customers, vendors and partners. We strongly support the efforts of local health officials and government leaders working to contain the spread of the virus, and we are closely monitoring alerts and communications from federal, state and local agencies serving our community. In the meantime, please note that we are utilizing our Pandemic and Business Continuity Plans, and have implemented the following precautions throughout our operation:
- We have prepared our teams to respond quickly to developments that could impact our operations, leveraging the considerable insights we have received from the World Health Organization, the Centers for Disease Control and Prevention, our insurance companies, and local governments.
- We are closely monitoring the ongoing public response to this situation in each of our communities and assessing how any local guidelines may affect our employees and customers in order to minimize any disruptions to customer work.
- We have updated contingency plans and have redundancy to key production activities.
- We are closely monitoring the ongoing public response to this situation in each of our communities and assessing how any local guidelines may affect our employees and customers in order to minimize any disruptions to customer work.
- We have increased the frequency of cleaning and sanitizing procedures at all offices and manufacturing facilities.
- We have initiated remote working procedures for many of our technical departments.
- We are monitoring absentee rates.
At this time, BDI facilities are able to maintain all current operations, without restrictions or changes to production or delivery commitments – including the availability of local facility pickup and local area delivery services, where offered today.
However, given the rapidly evolving public response to this situation, some impacts to our service may become unavoidable as new advice and procedures are implemented. We will provide frequent updates on the status of our operations via email, alerting you to any potential delays or required changes to timeframes or commitments for specific services.
Amid the disruption and uncertainty of this difficult time, we truly value your business and trust. We are committed to providing the reliable support that you and your customers expect and are dedicated to keeping your businesses moving forward.
Sincerely,
Paul A. Holtzman
President/CEO
BDI DOUBLES DOWN ON ITS COMMITMENT TO CUSTOMER EXPERIENCE
COMPANY HIRES 2 INDUSTRY VETERANS TO MANAGE END-TO-END CUSTOMER RELATIONS
INGLEWOOD, CA (September 17, 2019) — Today at the Symitar Educational Conference here, Business Data Inc. (BDI), a leading provider of multichannel financial statement and document delivery solutions, introduced industry veterans JC Covalesky and Brian Orta as the latest additions to its client relationship team. Covalesky and Orta are seasoned credit union industry veterans, especially in the Symitar space.
“These two are practically household names in the banking and credit union space,” said Todd Holtzman, Vice President of Business Development and Product Planning. “JC and Brian are going to work as a team to ensure a consistent customer experience from the very first contact. A lot of companies can provide statement services, but nobody takes customer service more seriously than we do.”
Covalesky and Orta bring a combined 33 years of experience to BDI. Covalesky’s background is in statement processing, while Orta has worked mostly in financial technology. According to Holtzman, this is a perfect combination of experience and industry insight. “When you combine JC’s 15+ years in statement processing with Brian’s 15+ years in financial technology, you have one unbeatable team,” added Holtzman.
“I know a lot of companies see document processing as a commodity – just another box on a checklist,” said Holtzman. “We’re committed to being the standout support provider in this space. We have the dedicated staff, infrastructure, technology and most importantly, we have the dedication.”
BDI TAKES NEXT STEP IN EXPANDING ONSITE PRESS CAPABILITIES
INGLEWOOD,CA (April 1, 2019) — BDI is proud to announce the addition of a third high-volume full color printer in support of statements and marketing materials. As a financial document solutions provider since 1984, BDI has kept up with mission critical technologies on behalf of its customers and this is one more step in that direction.
Emerging print technologies enable BDI to continue to consolidate full-color support services under one roof and seriously “raise the bar” in the creation of more powerful statement designs with stronger marketing presentation. This latest addition to our ink jet solutions environment allows BDI to print at press-level resolutions and provide our customers with full-color newsletter, insert and other marketing products, including marketing options.
Described by company CEO, Paul Holtzman: “Our decision to move to the new generation of inkjet printing technologies was exact and specific to our goals and those of our customers. We certainly had expectations in mind for the long term. We clearly see stronger performance where it counts. – The results are definitely in and this move has been a win-win for the company as well as our customers.”
For more information on BDI print capabilities and the family of services we provide, please contact us.
